Payments, cancellation and refunds

Free trial and first payment

A new user's first 7 days are free, without linking a card. The trial does not automatically become a paid subscription. Continuing requires a separate subscription purchase

The launch price is RUB 10,000 per subscription month, compared with the base price of RUB 25,000. Users who subscribe at the launch price retain it for all subsequent renewals. Full offer terms are set out in the subscription offer

Access and receipt

Payments are processed through YooKassa. Use your account email to order and receive the fiscal receipt. Access opens automatically after successful payment; the period and connected devices appear in your account

If payment succeeds but access does not appear, do not pay again. Contact support with your account email, payment date, amount or identifier. Do not send card details, security codes or your bank password

The paid period is one month from the provision of access following successful payment. The next renewal falls on the same day and time in the following month, using Moscow time. If that day does not exist, the last day of the month is used; subsequent renewals retain the original day. For example: 31 January → the last day of February → 31 March. The next charge date is shown before payment and in your account

Turning off auto-renewal

Turning off auto-renewal stops future charges. Access already paid for continues until the period ends. You can turn off renewal in the Subscription section of your account or email guild@morozov.digital. The prohibition on further charges takes effect when the withdrawal is received

The cancellation confirmation states when current access ends. Cancellation is free and requires no explanation. Deleting the app does not itself withdraw permission for auto-renewal

Permission to use the saved payment method can be withdrawn in the same ways. No new charges are initiated with it after withdrawal. Enabling auto-renewal again requires new consent

Erroneous charges

If the same period is paid for twice, an incorrect amount is charged or a payment is initiated after receipt of a refusal of further charges, email guild@morozov.digital. The erroneous amount will be refunded in full

If access for a paid period was not provided and the user declines to receive it, the full payment for that unprovided period is refunded

Other refund grounds

Turning off auto-renewal does not in itself request a refund for access that continues. However, the user may separately request early termination of the agreement. For consumer services, the refund is calculated under Article 32 of the Russian Consumer Protection Law, taking into account documented actual expenses related to performing the specific agreement. Statutory consumer rights apply to defects, failure to provide access and other cases prescribed by law. These terms do not restrict those rights

To end the agreement early, state this explicitly in your enquiry. Termination takes effect when the notice is received, not when its review ends. A refund decision includes a calculation; there is no fixed cancellation penalty or automatic deduction of the seller's 6% tax

Not using access that was properly provided during an elapsed period does not itself make the charge erroneous. This rule does not apply to product defects, failure to provide access or other statutory grounds for a claim

Submitting an enquiry

Email guild@morozov.digital with your account email and details that identify the payment: date, amount or identifier. Specify whether you only wish to stop future charges or also end access and request a refund. A passport copy is not required for an ordinary enquiry

The amount due is refunded no later than 10 calendar days after receipt of the request. This contractual deadline does not replace applicable mandatory legal deadlines. The refund is made against the original payment with the required fiscal documents. If this is technically impossible, an alternative procedure is agreed with the buyer

If the account portal is unavailable, email remains a valid channel for cancellation and enquiries. You can also contact us on +7 (937) 274-79-65